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Articles are accepted for credit or exchange if returned in saleable condition within 30 days, accompanied by a sales receipt or mail order packaging invoice. Returns may be sent to our Customer Service. A refund will be made to the purchaser upon request if payment has been received. Price adjustments on previous purchases are not permitted. For items being sent to our Customer Service, please be sure to ship your item by insured, traceable mail. This service is offered by UPS, USPS, CANADA POST, and other carriers. Please include a note with your address and daytime phone number along with your instructions and a copy of your sales receipt or packing slip, and send to: JETAJETA Attn: Customer Service 81 Wiley Avenue, Toronto, Ontario M4J3W5 Canada JETAJETA reserves the right to modify its exchange and return policy.